All information about general questions can be found below.
Do you have a question about an article, a problem with payment or need advice about which size fits you best? Do not hesitate and feel free to contact us!
For all your questions we can be reached via email@example.com. Emails are processed and answered within two business days.
The legal guarantee applies to all our items. The legal guarantee means that a product is or does what you can reasonably expect as a consumer.
If an article does not function properly within the legal warranty period,
we will try to find a solution as soon as possible. to find. For example: delivery of a new item, free repair or refund.
If the problem with the item has arisen as a result of improper use, you
are not entitled to compensation in any form.
If you are dissatisfied with an item, the item is not functioning properly or if you have a complaint about one of our services, please contact us!
Send an email to firstname.lastname@example.org and we will look for a solution together. E-mails are processed and answered within two working days.
In order to handle a complaint as well as possible, we ask you to state your order number
and item details. So keep these to hand when you call or mention them in the E-mail. By stating this information, we can view and process your complaint faster. We will then immediately look for a suitable solution.
If you have a complaint within the statutory warranty period, all costs will be borne by the World of Alps e-shop.