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Shipping policy

Shipping Policy - World Of Alps B.V.
Last Updated: August 6, 2025

World Of Alps B.V., we do everything we can to ensure your order is delivered to your home quickly, carefully, and in full compliance with applicable laws and regulations. Below, you will find all the details about our shipping options, delivery times, costs, and your rights as a consumer.

1. Order Processing

  • Orders placed on business days before 17:00 (CET) are generally shipped the same day.

  • Orders placed after 17:00 or during weekends/public holidays are processed the next business day.

  • During peak periods (such as sales or holidays), processing may take 1–2 extra days.

2. Shipping Costs & Free Shipping

  • Free shipping from €50.00 (valid for the Netherlands, Belgium, and Germany).

  • Free shipping from €250.00 (for other EU countries).

  • For orders under €50, shipping costs are calculated automatically at checkout.

  • Shipping costs depend on the delivery country, chosen shipping method, and the weight of your package.

3. Delivery Area & Shipping Partners

We deliver within the Netherlands, Belgium, Germany, and other European countries via:

  • PostNL

  • DHL Parcel

  • DPD

  • GLS

  • FedEx

The available carrier depends on your delivery country and selected shipping method.

4. Delivery Times by Country

Country Standard Delivery Express Delivery Available
Netherlands 1–2 business days Yes
Belgium 1–2 business days Yes
Germany 2–3 business days Yes
Other EU countries 3–5 business days Depending on location

The stated delivery times are indicative. You will always receive a Track & Trace code once your order has been shipped.

5. Track & Trace & Delivery Information

Once your order has been shipped, you will automatically receive a shipping confirmation with a Track & Trace link. This allows you to follow your package right to your door.
Didn’t receive the email? Please check your spam folder or contact us.

6. Missed Delivery & Pickup Options

If you are not at home during the delivery attempt:

  • The package may be delivered to a pickup point or a neighbor (depending on the carrier).

  • You will receive a notification about where and when you can collect your package.

  • Uncollected packages will be automatically returned after a set period.

7. Delivery Issues

If your order has not arrived within the expected timeframe or something is wrong with the delivery:
🔹 Contact our customer service within 14 days after the expected delivery date via help@worldofalps.com.
🔹 First, check the Track & Trace for any delays, and verify the delivery address in your order confirmation.

8. Legal Delivery Term

In accordance with the European Consumer Rights Directive (Directive 2011/83/EU):

  • We will deliver within 30 days of placing your order, unless otherwise agreed.

  • If we cannot meet this deadline, you have the right to cancel your order free of charge and receive a full refund.

9. Address Errors & Incorrect Details

Important: World Of Alps is not responsible for incorrectly provided address details.
Always double-check your delivery address at checkout. If a package is returned due to incorrect address information, additional shipping costs may apply for resending.

For further questions about shipping or delivery times, please contact us at:
help@worldofalps.com
We’re here to help!